Shipping
Orders are packaged and sent from Cradled HQ here in Aotearoa New Zealand, and are carried by NZ Post domestically and internationally.
Please note: if you have ordered a "made to order' merch item, these are not held in stock - we'll send your order through to our team of printers, who will then print it and send it - so there may be a delay of 1-2 weeks depending on how busy they are. Thanks for your understanding!
New Zealand shipping:
- Standard shipping - $10 flat rate
- Rural shipping - $13 flat rate
- Free shipping in NZ with spends over $150
- Sent via courier, aiming for delivery 2-3 days from dispatch. Tracking is provided so you can follow your order's progress!
- Pickup is available from the Cradled clinic at 127 Ruahine Street, Roslyn, Palmerston North - you will be contacted when your order is ready for collection, and we can arrange a mutually convenient time for you to pick up your gear!
Australia shipping:
- Economy tracked - $20NZD flat rate
- Aiming for delivery 4-13 days after dispatch, with timeframes being variable depending on carriers. Tracking is provided.
International shipping:
- Economy tracked - $30NZD flat rate
- No shipping to USA at the moment as NZ Post has suspended shipping due to tariffs
- If your country isn't listed as an option at checkout - please let me know to add it for you! Send me an email at store@cradled.co.nz
- Aiming for delivery 7-19 days after dispatch, but it's a long way from New Zealand to anywhere and timeframes are variable depending on carriers. Tracking is provided so you can keep tabs on your order!